Cash App wants to help you keep your money safe. To do so, follow these best practices for recognizing and avoiding scams, reporting phishing attempts, and keeping your Cash App account secure. Please note that Cash App to Cash App payments are instant and usually can’t be canceled.
How to Avoid Scams and Fraudsters
We want to help you keep your money safe and secure. Here we’ll discuss how to recognize and avoid scams, as well as how to recognize and report fraudsters trying to steal your money and your information.
Cash App payments are instant and usually can’t be canceled. It’s important to follow these best practices regarding scammers, fraudsters, and phishing attempts.
Common questions about scams and fraudsters:
Q: Does Cash App have customer service phone support?
A: The best way to contact Cash App Support is through your app. Tap the profile icon on your Cash App home screen, select Support, and navigate to the issue.
For more ways to reach out including Cash App Support's verified phone number, check out Contact Cash App Support here.
Q: Does Cash App give away free money?
A: The Cash App team holds periodic sweepstakes on our official Twitter account (https://twitter.com/CashApp) where Cash App customers can win money through Cash App. These sweepstakes never require participants to provide anyone with their sign-in code or PIN. We also never ask customers to send a payment, make a purchase, download any application for “remote access,” or complete a "test" transaction of any kind. All payments are sent from the verified Cash App account, displayed with a blue checkmark. Currently only US residents can participate in this program. For more information on Cash App Fridays, see https://cash.app/legal/us/en-us/supercashappfriday.
Q: Is it safe to send money to people I don’t know?
A: No! Only send payments to people who you trust. For guidance on cancelling a payment, see https://cash.app/help/us/en-us/3051.
Q: Will Cash App Support ask for personal or account information?
A: No! Do not provide anyone with personal information like your Cash App PIN or sign-in code. Cash Support will never ask you to provide your sign-in code, PIN, or other sensitive information like your bank account information. Cash Support will never require you to send a payment, make a purchase, download any application for “remote access,” or complete a "test" transaction of any kind.
Q: Can I dispute a purchase if I pay someone ahead of time?
A: Never pay someone who you don’t trust for something promised to you in the future (like a puppy from an upcoming litter or a lease on a new apartment). Most payments are instant and usually cannot be cancelled. For guidance on disputing a Cash Card purchase, please see https://cash.app/help/us/en-us/309115-cash-card-dispute-purchase. In general, if something sounds too good to be true (like free money in exchange for small payment), it’s a scam.
Avoid Fraudsters and Protect Yourself - Never Provide Anyone with Your Sensitive Information
Fraudsters often attempt to steal customer data and gain access to accounts by pretending to be a Cash App customer service representative. If someone claiming to be a Cash App service representative asks for your sign-in code or PIN, asks for you to send them money, or asks for personal information, it’s a fraudster.
No Cash App service representative will ever ask for your sign-in code over the phone, on social media, or through any other channel. Never give anyone your sign-in code. This unique code helps keep your account safe and secure from scammers and fraudsters.
No Cash App service representative will ever ask for you to send a payment to any Cash App account. There is never a valid reason to send money to an account claiming to be Cash App or Cash App support.
No Cash App service representative will ever ask you to provide sensitive information like your full debit card number, your bank account information, or your Social Security Number. Never provide detailed personal information to anyone purporting to work for Cash App on any channel including the phone, email, social media, or text messages.
If you believe that you have fallen victim to a fraudulent phishing attempt or scam, please change your Cash App PIN immediately and then report the incident by contacting Cash App Phone Number.
How to Recognize and Avoid Scams to Keep Your Money Safe
When using Cash App to send money, we strongly recommend that you:
Only send payments to people who you trust
Verify and double-check all recipient information before sending any payment to confirm you are sending money to the correct person
Don’t send money to someone promising something in the future (like free money in return, for example).
Common Types of Scams:
Cash App strives to be a safe place for customers to send money instantly to those they know and trust. Please keep these best practices in mind before you send payments on Cash App to ensure your money is always safe and secure.
If someone is promising something that sounds too good to be true (e.g., a “hack” or free money in exchange for you sending them a payment first), then it is almost certainly a scam. Always be wary of individuals promising you anything. What scammers do, by and large, is promise you something, take your money, and then never deliver on what they promised. Here is a list of common scams to help you avoid them:
Cash Flipping Scam
Scammers will claim to have the ability to “flip” your money, promising to increase your money if you first send them funds (sometimes they call this a “clearance fee” or “account verification”). These scammers will accept your funds and then never send you anything in return. If someone is promising you free money in return for sending them a payment, it is a scam.
There are no legitimate businesses that are “flipping cash.” They are all scams.
Payment Claiming Scam